To release the cable from the station, we suggest you open the car using the remote control. If the car is already open, you need to close it and open it again, otherwise the cable will not be released. Furthermore, once released, it must be unplugged within 5 seconds otherwise the car could lock it again. These actions should allow the cable to be released but if this is not successful, we suggest contacting the charging station operator directly (number generally present on the station or among the station details provided by the app).

eSolutions Charging includes 260.000 connected charging stations in Italy, Germany, France, Spain, Austria, Switzerland, Belgium, Luxembourg, Liechtenstein and Ireland, and we are constantly working to extend our network across Europe.

The app can be downloaded for free from the Apple Store (iOS) or the Play Store (Android).

For public charging we have two “Pay as you move” offers that will allow you to get the most out of the advantages of electric mobility regardless of any geographic power limits and with a variable monthly charge. Visit our website to find out more: https://www.esolutionscharging.com/en_GB/on-the-go#check-out-products

eProWallbox can be installed both indoor and outdoor. In restricted and private access areas (e.g. closed box) installation is possible. As for the common areas of the condominium, installation is possible in places with restricted access, if provided for by the condominium rules and if an adequate electrical connection is available.

To use our services, download our eSolutions Charging app and create a new account by selecting “Register”. To start charging you will need to have one of our offers activated or to purchase it directly by selecting “Activate a service”.

eProWallbox is a device with IP55 protection rating and is therefore suitable for installation in an external environment. In general, atmospheric agents do not constitute a limit to use. All plastics are in a specific polycarbonate for outdoor installations. It is not recommended to install the device under direct sunlight or exposed to rain, if necessary, install a canopy to protect the product. eProWallbox is resistant to sunlight, however, during charging, heat is generated inside the wallbox and may lead to overheating beyond the maximum operating temperatures. eProWallbox is however equipped with a safety system that reduces the charging current when the maximum temperatures are exceeded.

With a permanent connection to the electrical network, the installation requires the intervention of qualified personnel for the design and construction of a dedicated and certified electrical system

eProWallbox maximum output is 22 kW. During the installation phase the qualified personnel must set the required type of input power supply (single-phase or three-phase) and the maximum power the device will deliver, according to the contractual power of your dwelling. You may not change this parameter on your own after the installation. If necessary, you can contact our Customer Support and ask for the intervention of qualified personnel.

It is possible to simply calculate the charging times using the formula: EV battery capacity (kWh) / Wallbox charging power (kW). For example a Jeep Renegade with a battery capacity of 11.4kWh is fully recharged in approximately 3 hours, using a wallbox with a charging power set at 3.7kW and in an hour and twenty minutes at 7.4kW.

Thanks to its touch display, eProWallbox can provide information in real-time about connectivity status, charging session details, errors. All this information is also available on the eSolutions Charging App.

eProWallbox is delivered with a SIM card for internet connection through 4G, already installed. To setup WiFi connection on the wallbox, check that the signal is sufficient and follow the step on the app.

Yes, it works but without access to WiFi or data. Both configuration and management of the device must be done via Bluetooth

easyWallbox is a device with an IP54 degree of protection and is therefore suitable for outdoor installation in an area that is at least partially covered. In general, atmospheric agents do not constitute a restriction on use. All plastic parts are made with a specific polycarbonate for outdoor installations. For proper use, the ambient temperature must be between -20 ° C and + 50 ° C. Inside the easyWallbox there is a temperature sensor that stops the operation when it exceeds the internal temperature limits set. It is important to underline that if you install easyWallbox in the blazing sun you could quickly reach the limit of 50 ° C. It is therefore necessary to install under a shelter or a canopy.

easyWallbox is equipped with an accessory that enables Dynamic Power Management, a function that regulates the use of the electricity available to recharge the vehicle net of domestic users. Dynamic Power Management sets the vehicle's maximum energy demand based on available power at any given time. It should be noted that the minimum available energy required by the vehicle for recharging is approximately equal to 1.4kW. Below this level, charging stops until at least 1.4kW is available again. As an alternative to the use of Dynamic Power Management and the current required by the vehicle, it is possible to program the start of charging via Free2Charge and set the maximum current threshold to be used for the vehicle based on user habits and the energy supply contract .