To release the cable from the station, we suggest you open the car using the remote control. If the car is already open, you need to close it and open it again, otherwise the cable will not be released. Furthermore, once released, it must be unplugged within 5 seconds otherwise the car could lock it again. These actions should allow the cable to be released but if this is not successful, we suggest contacting the charging station operator directly (number generally present on the station or among the station details provided by the app).

No, in the event of a malfunction, call technical support without intervening on the device.